Impact of Stress on Employee Performance in Call Center

Abstract

This research primarily aims to examine the influence of work stress on the likelihood of employees leaving their positions in the call Center industry. The questionnaire, tailored for call Center employees, encompasses two key components: stress factors and employee-related aspects. The study seeks to understand how work stress directly affects the propensity of employees to consider leaving their roles within the call Center environment. The results indicate that stress partially mediates the relationship between employees perforce. To be more specific, work stress has a significant positive effect on the employee performance. Hence, a 
robust positive correlation is identified between work stress and employee performance. The outcomes of this study provide valuable insights for policymakers, call Center managers, and practitioners to develop strategies aimed at reducing work stress among call Center employees. By focusing on addressing stressors in the work environment and enhancing employee performance, these insights can inform the formulation of effective policies and practices within the call Center industry.